This Privacy Policy explains how The Tinker Trunk collects, uses and protects personal information when you use our website, contact us, book Stay & Play sessions or enquire about toy rental.
The Tinker Trunk respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we collect it, how we use it and what rights you have.
This Privacy Policy applies when you visit our website, submit a form, contact us, book a Stay & Play session, enquire about toy rental, join a mailing list, or communicate with us by phone, email, WhatsApp or social media.
The Tinker Trunk provides Pop-Up Stay & Play sessions and toy rental services for families, parties, gatherings and local events across Leicester and Leicestershire.
For the purpose of data protection law, The Tinker Trunk is responsible for the personal information we collect and use.
We may collect personal information when you use our website, complete forms, make bookings, contact us or communicate with us.
We only ask for information that is needed to respond to enquiries, manage bookings, provide our services and keep our records accurate.
We use personal information to operate The Tinker Trunk, communicate with customers and provide our services.
We only use personal information where we have a lawful reason to do so. This may include:
Payments and bookings may be handled through third-party platforms, such as booking systems, payment processors or website tools. These providers may collect and process information needed to complete your booking or payment securely.
We do not usually store full card details ourselves. Payment information is normally handled by secure payment providers.
We do not sell your personal information. We may share information only where needed to run our services or comply with legal obligations.
We only share the information needed for the relevant purpose.
We may send updates about Stay & Play sessions, toy rental, offers, events or useful information where you have chosen to receive them or where permitted by law.
You can opt out of marketing messages at any time by using the unsubscribe option where available or by contacting us.
Our website may use cookies and similar technologies to help the website work properly, understand how visitors use the site and improve the experience.
Cookies may be used for website functionality, analytics, embedded tools, booking widgets, forms or marketing features. You can manage cookies through your browser settings.
We keep personal information only for as long as needed for the purpose it was collected, including booking management, customer service, accounting, tax, insurance, legal or business record requirements.
When information is no longer needed, we will delete it or securely archive it where appropriate.
We take reasonable steps to keep personal information safe and secure. This includes using trusted platforms, limiting access where possible and keeping customer information only where needed.
No online system is completely risk-free, but we aim to handle your information responsibly and securely.
Because we provide family services, we may collect limited information about children where needed for bookings, such as a child’s name, age or attendance details.
We only collect children’s information where needed to manage a booking, run a session safely or provide the service requested by the parent or guardian.
You have rights over your personal information. Depending on the circumstances, you may have the right to:
To exercise your rights, please contact us using the contact page.
If you have any questions about this Privacy Policy or how your information is used, please contact The Tinker Trunk.
Contact The Tinker Trunk