The Tinker Trunk provides children’s play sessions, family events, private bookings, and community hall events.

For the purposes of data protection law, The Tinker Trunk is responsible for deciding how and why your personal information is used.

If you have any questions about this Privacy Policy or how we use your information, you can contact us at:

Email: [email protected]

Website: www.thetinkertrunk.co.uk

We may collect personal information when you use our website, book an event, make a payment, contact us, submit a form, join our mailing list, or interact with us through social media.

The information we may collect includes:

• your name;
• your email address;
• your phone number, if provided;
• booking details, such as event name, date, time, venue, ticket type, and number of attendees;
• names or details of children or attendees where needed for the booking;
• payment confirmation details, such as payment status, amount paid, order number, and transaction reference;
• messages, enquiries, or form submissions you send to us;
• marketing preferences, if you choose to receive updates from us;
• technical information such as IP address, browser type, device type, pages visited, and website usage data;
• any other information you choose to provide to us.

We do not intentionally collect more information than we need to manage bookings, communicate with customers, operate our events, and improve our services.

We may collect information from you when you:

• book a ticket or event through our website;
• complete a form or survey on our website;
• make a payment online;
• contact us by email, phone, form, or social media;
• subscribe to updates or marketing messages;
• attend one of our events;
• interact with our website cookies, tracking tools, or analytics tools;
• interact with our adverts or social media pages.

We use personal information for the following purposes:

Purpose	Information Used	Reason / Lawful Basis
Managing bookings and event attendance	Name, contact details, booking details, attendee details	To provide the service you booked and manage your attendance
Processing payments	Name, payment amount, order details, transaction reference	To complete your booking and keep payment records
Sending booking confirmations and event updates	Name, email address, phone number, booking details	To communicate important information about your booking
Responding to enquiries	Name, contact details, message content	To respond to your request or question
Safety and event administration	Booking details, attendee information, relevant health or access information if provided	To operate safe and organised events
Marketing, offers, and updates	Name, email address, phone number, marketing preferences	Where you have consented or where we are allowed to contact existing customers about similar services
Improving our website and services	Website usage data, device information, page visits, enquiry trends	To understand how people use our website and improve our services
Legal, accounting, and record keeping	Booking records, payment records, contact details, correspondence	To meet legal, tax, accounting, and business administration requirements

We do not store your full card details.

Payments are processed securely by third-party payment providers, such as Stripe and/or payment tools connected through our booking system.

These payment providers may collect and process your payment details in accordance with their own privacy policies and terms. We may receive limited payment information such as your name, payment status, amount paid, transaction reference, and booking/order details.

We use this information to confirm payment, manage your booking, issue receipts, and keep necessary financial records.

Our website, booking pages, forms, automations, emails, and customer communication tools may be powered by third-party software providers such as GoHighLevel, Stripe, email delivery services, hosting providers, analytics tools, and similar business systems.

These providers may process personal information on our behalf so we can manage bookings, send confirmations, take payments, communicate with customers, and operate our website.

We only use service providers where needed to run our business and provide our services.

We may send you updates about our events, offers, new sessions, private bookings, or related services if you have chosen to receive marketing from us, or where we are permitted to contact existing customers about similar services.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email, where available, or by contacting us at [email protected].

We will not sell your personal information to third parties for their own marketing.

We may use social media platforms such as TikTok, Facebook, Instagram, or similar platforms to promote our events, communicate with customers, and display adverts.

If you interact with our social media pages, adverts, messages, or content, those platforms may collect information about you in accordance with their own privacy policies.

We may also use website pixels, tags, or similar tracking tools to understand advert performance, measure website visits, or show relevant adverts. Where required, these tools should only be used with appropriate cookie consent.

Please check the privacy settings and privacy policies of any social media platforms you use.

Cookies are small files placed on your device when you visit a website. They can help the website work properly, remember preferences, understand website traffic, and support marketing or analytics.

We may use cookies for:

• essential website functions;
• booking and payment functionality;
• security and fraud prevention;
• analytics and website improvement;
• advertising, retargeting, or social media tracking, where used.

Essential cookies may be required for the website to work properly. Non-essential cookies, such as analytics or advertising cookies, should only be used where consent has been given where required.

You can usually change your cookie preferences through your browser settings. Blocking some cookies may affect how the website works.

We may share personal information with trusted third parties where necessary to provide our services, manage bookings, process payments, send communications, or comply with legal obligations.

This may include:

• payment processors, such as Stripe;
• website, booking, CRM, and form software providers, such as GoHighLevel or similar platforms;
• email, SMS, and communication providers;
• hosting, security, and analytics providers;
• professional advisers, such as accountants or legal advisers;
• venue providers where needed for event administration or safety;
• law enforcement, regulators, or authorities where legally required.

We do not sell your personal information.

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

As a general guide:

• booking and attendance records may be kept for business, customer service, and safety reasons;
• payment and transaction records may be kept for accounting, tax, and legal reasons;
• enquiry messages may be kept for a reasonable period so we can respond and manage follow-up communication;
• marketing records may be kept until you unsubscribe or ask us to stop contacting you;
• technical website data may be kept for analytics, security, and performance purposes for a limited period.

We may keep some information for longer where required by law, for resolving disputes, enforcing our terms, or protecting our legal rights.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

This may include using secure systems, restricting access to information, using trusted service providers, and keeping records only where needed.

No website, online payment system, email system, or internet transmission can be guaranteed to be completely secure. You should take care when sending personal or sensitive information online.

Because our events are for children and families, we may receive limited information about children where needed for a booking, attendance, safety, or event administration.

This may include a child’s name, age, ticket type, session booked, or relevant information provided by a parent or guardian.

We only use children’s information where necessary for the event or booking. Parents or guardians should only provide information that is necessary and accurate.

We do not knowingly use children’s personal information for direct marketing.

We may occasionally take photos or videos at our events for promotional, website, or social media use.

We will only use identifiable images of children where appropriate consent has been obtained from a parent or guardian.

Parents and visitors may take photos or videos of their own children for personal use, but they should avoid photographing or filming other children without permission.

If you have concerns about photography or video at an event, please speak to us before or during the event.

Under data protection law, you may have rights in relation to your personal information. These may include the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information in certain circumstances;
• ask us to restrict how we use your information in certain circumstances;
• object to certain uses of your information;
• withdraw consent where we rely on consent;
• complain if you are unhappy with how your information is used.

To exercise your rights, contact us at [email protected].

We may need to verify your identity before responding to certain requests.

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection matters.

Our website may contain links to other websites, platforms, or third-party services.

This Privacy Policy only applies to The Tinker Trunk website and our own use of personal information. If you visit another website or platform, you should read their privacy policy.

We may update this Privacy Policy from time to time.

Any updates will be placed on this page with a new “Last updated” date.

Please check this page occasionally to make sure you understand how we use your information.

If you have any questions about this Privacy Policy, the information we hold about you, or how we use your information, please contact us:

Email: [email protected]

Website: www.thetinkertrunk.co.uk